6-Cup Cooked Rice Cooker

1. Warrantor and covered products
FLINTBAY 6 COMMERCE LLC, 140 East Main Street, Lexington, KY 40507, United States, provides this limited warranty for the small household appliances sold directly at https://flintbaycommerce.com. Contact: support@flintbaycommerce.com; telephone +1 (130) 726-2924. A free written copy can also be requested by mail at the address above. This warranty applies to the original retail purchaser for household use in the United States. Reasonable evidence of purchase, such as an order number or receipt, is required; product registration is not required.

2. Coverage period and covered defects
Coverage lasts one year from the date the product is delivered to the original purchaser. It covers defects in materials or workmanship arising during normal household use consistent with the product instructions. All originally supplied appliance components are covered against such defects during this period. A valid claim submitted within the coverage period remains reviewable even if assessment finishes later. This warranty is provided without an additional charge.

3. Remedy and costs
For a covered defect, we will arrange repair without charge for covered parts and labor, provide an equivalent replacement, or refund the price actually paid for the affected product if repair or replacement is unavailable or cannot be completed within a reasonable time. We select an appropriate remedy subject to applicable law and any mandatory customer rights. Contact us before shipping an appliance. We pay necessary shipping to and from the customer within our U.S. service area for an accepted covered claim, using a prepaid label or arranged carrier method. We do not charge a deductible, inspection fee or restocking fee for a covered defect. A replacement is covered for the remainder of the original one-year period or any longer period required by law.

4. Exclusions and their limits
This limited warranty does not cover ordinary cosmetic wear or consumable wear without a defect; damage caused by accidents, abuse, commercial use, unsuitable electrical supply, use contrary to supplied instructions, improper storage, or failure to carry out reasonable maintenance where that cause produces the problem. Breakage of a glass component caused solely by accidental impact after delivery is not a manufacturing defect. Transit damage, a defective glass component or a product supplied incorrectly will be reviewed separately and is not excluded merely because glass is involved. Damage caused by a particular modification or repair may be excluded only to the extent that it caused the claimed problem. Use of independent service or a third-party part does not by itself void this warranty. We do not require purchase of a paid maintenance service to keep coverage.

5. How to request service
Email support@flintbaycommerce.com with your order reference, product name or SKU, delivery date if known, and a description of the problem. Include photographs or a short video only if they can be obtained safely. Never continue operating a faulty appliance, open its electrical enclosure or recreate a hazard for a claim. We acknowledge support messages within 3 business days and explain the next assessment or service steps. Return the product only after we provide suitable instructions. Allow a hot appliance to cool, empty water or food, and pack components securely. If safe return is not appropriate, we will explain an alternative resolution. If we reject a claim, we explain the specific reason and you may reply with further evidence for review.

6. Relationship to returns and legal rights
This manufacturing-defect warranty is separate from the 30-day voluntary change-of-mind return policy. A covered defect after day 30 may still qualify during the one-year warranty period. Opening packaging, reasonable inspection, or proper use does not by itself cancel defect coverage. We do not disclaim implied warranties or limit mandatory remedies through this document. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. No exclusion here overrides a right that cannot lawfully be excluded. Nothing requires you to complete our support process before exercising an available statutory remedy.