Contact information

Operator: FLINTBAY 6 COMMERCE LLC
Website: https://flintbaycommerce.com
Customer support email: support@flintbaycommerce.com
Business, dispatch and return address: 140 East Main Street, Lexington, KY 40507, United States
Telephone: +1 (305) 231-2982. For written order, return and warranty assistance, email us.
Business hours: Monday-Friday, 9:00 a.m.-5:00 p.m. Eastern Time (ET), excluding U.S. federal holidays. ET follows EST (UTC-5) or EDT (UTC-4), as applicable.
Business-day order cutoff: 5:00 p.m. ET.
Customer support is provided by email at support@flintbaycommerce.com. We reply within 3 business days. For written support, please use email.

For orders, delivery questions, cancellations, returns, refunds and product information, email us with your order number when available. Do not send full payment-card details, CVV codes, account passwords or unrelated sensitive documents.

Support is by email only. The listed business telephone is not monitored as a customer-support channel. Our postal address is used for company correspondence, dispatch and authorized returns; it does not establish walk-in shopping, pickup or in-person returns.

For privacy requests, use the same email address with the subject "Privacy Request". We handle privacy requests under applicable legal deadlines, which may differ from our ordinary support reply target.